SHIPPING & RETURNS

Shipping Method

Over $75 FREE

Under $75 $9

6-25 business days

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You have 30 days from the date of delivery to return your item.

 

Returns are refunded via store credit in the form of a Cuenro Apparel  gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. 

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Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

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Can I purchase a return shipping label?

Yes! Cuerno Apparel offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. 

 

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.

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Should I know anything else about the Online Return Policy?

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

• Damaged, defective, or incorrect items must be reported within 14 days of delivery.

• Return drop-offs are not accepted at our Vacaville Office 

• We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

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Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Cuerno Apparel items sent to our Distribution Center will be discarded upon receipt.